Frequently Asked Questions
Welcome to the ShapelyU Frequently Asked Questions page. We're here to make shopping simple and clear. If anything isn't covered below, please reach out.
1. How long will it take to receive my order?
Here are our estimated timelines:
- Handling time: 1–2 business days
- Transit time: 6–10 business days
- Estimated total delivery: 7–12 business days
For more details, please review our Shipping Policy.
2. Do you offer free shipping?
Yes — free standard shipping on all orders within the United States, with no minimum. For more information, see our Shipping Policy.
3. Where is ShapelyU located?
ShapelyU is a United States-based online store offering wedding gowns, with shipping available within the United States.
4. What if I receive a defective or damaged item?
If an item arrives defective or damaged, we'll replace it at no cost. Please email info@shapelyu.com within 48 hours of delivery with the order number and photos of the item and its packaging. For full details, see our Refund & Return Policy.
5. Can I cancel my order after it's placed?
Orders can be canceled any time before they ship. To cancel, please email info@shapelyu.com as soon as possible with the order number.
6. What is your return policy?
We offer a simple, hassle-free return process within 30 days of delivery. Items must be unworn and unwashed, in original condition, with tags and hygiene liners intact. Full details can be found in our Refund & Return Policy.
7. When will I receive my refund after returning an item?
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days, depending on your payment provider. For more information, see our Refund & Return Policy.
8. How do I choose the right size?
Each product page includes a full size chart with bust, waist, hip, and hollow-to-hem measurements. If you're between sizes or unsure, email info@shapelyu.com and our team will help.
9. What payment methods do you accept?
We accept Visa, American Express, Maestro, Diners Club, JCB, UnionPay, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo. All transactions are processed in USD. See our Billing Terms for full details.
10. How can I contact customer support?
You can reach our support team through our Contact Us page or by emailing us directly at info@shapelyu.com.
11. Do you ship internationally?
No. At this time, we ship exclusively within the United States.
12. Do you have a physical store location?
No. We are an online-only store, which allows us to offer a wider selection.
13. Can I place a bulk order for a wedding party or event?
Yes, larger orders are welcome. Please contact our support team at info@shapelyu.com for details.
14. What is the process for exchanging an item?
Exchange instructions are outlined in our Refund & Return Policy. In short, email info@shapelyu.com within 30 days of delivery and we'll guide you through the process.
15. How can I track my order?
Once your order has shipped, you can track it anytime on our Track Your Order page.
Contact Information
Store Address: 32 South St, Addison New York 14801, United States
Store Email: info@shapelyu.com
Store Phone: +16072346930
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply within 1–2 business days.