Shipping policy
Last Updated: July 22, 2026
At ShapelyU, we believe knowing exactly where your order is — and when it will arrive — should be effortless. This policy walks through our entire delivery process from the moment you check out to the moment your package reaches your door, including timelines, carriers, tracking, and what to do in the rare case something goes wrong.
Shipping Locations
We currently ship to customers within the United States.
We do not offer international shipping at this time. If you place an order with a shipping address outside the United States, our team will contact you to correct the address or cancel and refund the order in full.
Delivery Times
Order Cutoff Time: 5:00 PM EST, Monday through Friday. Orders placed before the cutoff begin processing the same business day; orders placed after the cutoff, or on weekends and holidays, begin processing the next business day.
Order Handling Time: 1–2 business days (Monday–Friday). During this window your order is confirmed, quality-checked, carefully packaged, and handed to one of our delivery partners.
Transit Time: 6–10 business days (Monday–Friday) from the day your order is dispatched.
Total Estimated Delivery Time: 7–12 business days from the day you place your order.
Please keep in mind that these timeframes are estimates, not guarantees. During holidays, peak shopping seasons, severe weather events, or carrier disruptions outside our control, delivery may take slightly longer. We always do our best to keep you informed if we become aware of a delay affecting your order.
Carrier Services
We work with established, reliable shipping providers, including:
- USPS
- UPS
- FedEx
- DHL
The carrier assigned to your order depends on your destination, the size and weight of your package, and current shipping availability. Whichever carrier is selected, your tracking link will always show you who is delivering your order.
Shipping Costs
Free Standard Shipping — Every Order.
We provide free standard shipping on all orders within the United States. There is no minimum purchase requirement, no hidden handling fee, and no surprise charge added at checkout. The price you see on the product page is the price you pay.
Order Confirmation & Tracking
Right after you place your order, you'll receive an order confirmation email. Once your order has been dispatched, we send a second email containing your tracking number and tracking link so you can follow your package every step of the way.
You can also check your delivery status at any time on our Track Your Order page.
Please allow 2–5 business days after your shipping confirmation for tracking events to begin updating — carriers sometimes scan packages a few days into transit.
Missing Items
If an item is missing from your order when it arrives, please contact us within 48 hours of delivery at info@shapelyu.com. Include your order number and clear photos of the package and its contents as received, so our team can investigate with the carrier and warehouse promptly and make it right.
Delivery Issues
If your package is delayed well past its estimated window, appears lost in transit, or arrives damaged, reach out to our support team immediately. We will open an inquiry with the carrier on your behalf and work toward the fastest possible resolution — whether that's locating the package, replacing it, or refunding you under our Refund Policy.
Incorrect or Undeliverable Addresses
Please double-check your shipping address at checkout. ShapelyU is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If a package is returned to us because the address provided was wrong or undeliverable, additional shipping fees may apply before we can send it out again. If you notice an address mistake right after ordering, email us immediately — if the order hasn't shipped yet, we'll correct it at no cost.
Order Cancellations
If you'd like to cancel your order, contact us as soon as possible at info@shapelyu.com with your order number.
Orders can only be canceled before they have been processed and shipped. Once an order has been dispatched, it can no longer be canceled — but you can still return it after delivery in accordance with our Refund Policy.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our website following changes constitutes acceptance of the updated policy.
Questions?
For anything this page doesn't cover, visit our FAQ page or reach our support team directly — we're happy to help.
Contact Us
Store Address: 32 South St, Addison New York 14801, United States
Store Email: info@shapelyu.com
Store Phone: +16072346930
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.